✔️ Yes, absolutely!

With Trusted Shops Buyer Protection you are well protected every time you shop with us.

💬 And what if something goes wrong?
No need to worry! We are guaranteed to find a solution together to satisfy you. 😊

📦 It depends on the size and value of your order:

• Smaller orders: we usually ship with DHL .
• Larger orders: are usually shipped with UPS .
• Express orders: are always shipped with UPS .
• Shipments abroad: always sent with UPS .

This is how we ensure that your order reaches you reliably and quickly! 🚛✈️

Your order will be packed and shipped with the utmost care. We insure your package so that in case of a problem there is always a solution for our customers.

We ship all orders in neutral packaging for protection. Without opening the package, you don't know what's inside.

If your package arrived damaged or incomplete, please proceed as follows:

1. Take pictures: Take photos of the damaged packaging and contents.
2. Keep the package: Keep the package and its contents. Both are required in order to be able to make a claim against the shipping company in the event of damage.
3. Contact us: Contact our customer service. You can reach us either by email at support@yonko-tcg.com or by WhatsApp at 015792372727 .

Our team will take care of your request as quickly as possible and help you.

Domestic (Germany):

Normal shipping: As long as the order is received by 4 p.m. , your order will normally be processed the same day . We ship Monday to Saturday.

Express shipping: As long as the order is received by 3:00 p.m. , your order will normally be processed the same day. We ship Monday to Friday.

Orders should be placed on Saturdays always with normal shipping as this will produce the same result.

Abroad:

Normal shipping: As long as the order is received by 3:00 p.m. , your order will normally be processed the same day . We ship Monday to Friday.